Privacy Policy
This Privacy Policy describes how Mona Best Coaching ("we," "us," or "our"), operated by Mona Best, collects, uses, and protects the personal information you provide when visiting www.monabestcoaching.com or engaging our coaching services. By using our website or services, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of personal information:
• Contact information, such as your name, email address, and phone number
• Information you share during discovery/clarity calls, intake questionnaires, or coaching sessions
• Payment information processed securely through third-party payment processors (we do not store full payment card details)
• Technical data such as IP address, browser type, and pages visited, collected automatically through cookies and similar technologies
• Any other information you voluntarily provide through contact forms, emails, or scheduling tools
2. How We Use Your Information
We use the information we collect to:
• Provide, personalize, and improve our coaching services
• Communicate with you about sessions, scheduling, and service updates
• Process payments and maintain billing records
• Send you resources, newsletters, or promotional content (with your consent)
• Comply with legal obligations and protect our legal rights
• Improve the functionality and user experience of our website
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
• With trusted third-party service providers who assist us in operating our website or conducting our business (e.g., payment processors, scheduling platforms, email services), subject to confidentiality obligations
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of Mona Best Coaching, our clients, or others
4. Confidentiality of Coaching Sessions
We treat all information shared during coaching sessions with strict confidentiality. We will not disclose session content to third parties except: (a) with your explicit written consent; (b) where disclosure is required by law; or (c) where we believe there is a serious and imminent risk of harm to you or others. Please note that coaching is not therapy and does not carry the same legally protected confidentiality as a therapeutic relationship.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain website functionality.
6. Third-Party Links and Platforms
Our website may contain links to third-party platforms (such as Calendly for scheduling). We are not responsible for the privacy practices of those platforms and encourage you to review their privacy policies independently.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, maintain business records, and comply with applicable legal obligations. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately.
10. Your Rights
Depending on your location, you may have rights with respect to your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us at the information below. We will respond to requests in accordance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of our website or services following any changes constitutes your acceptance of the revised Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Mona Best Coaching
Email: [email protected]
Website: www.monabestcoaching.com
