Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website www.monabestcoaching.com and any coaching services provided by Mona Best Coaching, operated by Mona Best ("Coach," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Nature of Coaching Services
Mona Best Coaching offers transformational parenting and matrescence coaching services. You acknowledge and understand that:
• Coaching is a collaborative, forward-looking relationship focused on personal growth, self-awareness, and goal achievement. It is distinct from therapy, counseling, psychotherapy, or other licensed mental health services.
• Coaching does not diagnose, treat, or cure any mental, emotional, or physical condition or disorder.
• If you are experiencing a mental health crisis, acute emotional distress, or require clinical intervention, you should seek appropriate therapeutic or medical support. Coaching is not a substitute for such care.
• Results from coaching are not guaranteed. Outcomes depend on your engagement, effort, and individual circumstances.
2. Eligibility
Our services are intended for adults aged 18 and older. By engaging our services, you confirm that you meet this eligibility requirement.
3. Client Agreement and Onboarding
Prior to beginning coaching services, clients will be required to:
• Complete a clarity call to assess fit and discuss goals
• Submit payment for agreed-upon services
• Review and sign a separate Client Agreement outlining session structure, expectations, and mutual commitments
• Complete an intake questionnaire to support personalized coaching
These Terms apply in addition to, and do not replace, any Client Agreement you sign. In the event of a conflict, the Client Agreement governs.
4. Payment Terms
• All fees are due as specified in your Client Agreement or at the time of booking.
• Payment is processed through secure third-party payment processors. By submitting payment, you agree to that processor's terms.
• All prices are listed in U.S. dollars unless otherwise stated.
• We reserve the right to update pricing at any time; changes will not affect services already paid for.
5. Cancellations and Refunds
• Session cancellation and rescheduling terms are outlined in your Client Agreement.
• We generally require at least 24 hours' notice for session cancellations or rescheduling. Late cancellations may result in forfeiture of that session.
• Refund eligibility for package purchases will be specified in the Client Agreement. We are committed to fair and transparent resolution of any disputes.
6. Confidentiality
We are committed to maintaining the confidentiality of information shared during coaching sessions. Please refer to our Privacy Policy for full details. Note that coaching confidentiality is a professional and ethical commitment; it does not carry the same legal protections as licensed therapeutic relationships.
7. Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website. Prohibited conduct includes, but is not limited to:
• Transmitting any unsolicited or unauthorized advertising or promotional material
• Attempting to gain unauthorized access to any part of the website or its related systems
• Using the website to distribute harmful, offensive, or illegal content
8. Intellectual Property
All content on www.monabestcoaching.com — including text, graphics, logos, resources, and course materials — is the intellectual property of Mona Best Coaching and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.
9. Disclaimers
Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law:
• We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any content on our website.
• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
• Testimonials shared on our website reflect individual experiences and are not guarantees of similar results.
10. Limitation of Liability
To the fullest extent permitted by law, Mona Best Coaching and Mona Best shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, or your reliance on any information provided, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from our services shall not exceed the total fees paid by you for the services giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Mona Best Coaching, Mona Best, and any affiliates from and against any claims, liabilities, damages, losses, or expenses arising from your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.
12. Third-Party Services
Our website or services may integrate with or link to third-party platforms (such as Calendly or payment processors). We are not responsible for the content, availability, or practices of those third-party services.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the state in which Mona Best Coaching operates, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.
15. Contact Us
If you have questions about these Terms, please contact us:
Mona Best Coaching
Email: [email protected]
Website: www.monabestcoaching.com
